Terms of purchase
Terms
of purchase
1. GENERAL
PROVISIONSWebsite
www.centarb.net is owned by the company Estetski Centar B d.o.o.
(Hereinafter referred to as Centar B). Centar B allows the use of
services and content websites www.centarb.net which are regulated by
these Terms of Use.Terms
of use prescribe the terms and conditions for users and refer to the
use of the website www.centarb.net. By using the website, users
express their agreement with the General Terms and Conditions of Use
and agree to the use of this website www.centarb.net in accordance
with them.
Access
to the website www.centarb.net can sometimes be unavailable due to
construction, maintenance or implementation of new content, and in
cases of unforeseen circumstances beyond the control of Centar B
which we will try to remove as soon as possible.All
materials contained on www.centarb.net web site are the exclusive
intellectual property of Centar B and may be used only with the
explicit permission of copyright holders and holders of rights to
trademarks and / or design.User
can send his/her inquiries and comments in written form, by post or
e-mail, and Centar B will send a written response by post or e-mail
within the legal deadline.
2.
BASIC NOTIONS
For
the purposes of these conditions of sale, the buyer is a natural or
legal person who orders at least one product, fills in the required
information and pays the ordered product through the website
www.centarb.net.If
the entered data on the customer is about a legal entity, then the
customer is considered a legal person, and a natural person whose
data is entered is considered to be an authorized representative of
the customer.
3. PERSONAL
DATA AND OPERATIONAL CAPACITY
For
a valid product order, a person who fills the order must be older
than 18 years (Business capacity). Buyer is responsible for the
accuracy and completeness of the entered information upon
registration.Centar
B holds the right to modify these conditions of sale, and also may
change it without previous notice, but is required to inform all
registered users via e-mail addresses that the users entered during
registration. All possible changes will apply to the use of
www.centarb.net page.
4. PRICE
Centar
B commits to emphasize the amount of the retail price clearly,
visibly and legibly in accordance with Article 7 of the Consumer
Protection Act (NN 41/14).Centar
B will periodically, in accordance with its decision, put certain
products on promotional sale at a lower price than the regular one.
Also, Centar B is obliged to specify the duration of the sales action
clearly, visibly and legibly. After
the end of action sale, Centar B will not receive orders related to
the promotional sale that has expired.
5.
PRODUCT INFORMATION AND AVAILABILITY OF PRODUCTS
Information
products on www.centarb.net are made pursuant Center B database.Product
images are illustrative and don' t have to always and in all details
correspond to the ordered products. Centar B emphasizes that the
visual identity of the product shown in the photograph may not
correspond to the product in real life, especially due to the buyer's
monitor settings on the computer, the differences in the customer's
perception of color on the screen, etc.In
the case of the above discrepancy between the product shown in the
photo and the delivered product, it's not a matter of a product's
defect. Product
data (product description, price, etc.) shown on centarb.net
are subject to bugs, application irregularities, other technical
irregularities, typographical errors and the like. In the case of
obvious errors or defects with respect to product information
displayed on www. centarb.net, Centar B reserves the right to
unilaterally terminate the contract.
The
subject of the order may only be the products which are in the order
indicated as available in stock and products that are not available
in stock, but can be supplied within 7 working days, not including
Saturday.Due
to the large number of orders that are simultaneously submitted to
www.centarb.net, it is possible that information on the availability
of the product is not identical with the situation in the Centre B
warehouse.If
the ordered product is not available in stock, Centar B will notify
the customer that the product is not currently available, the period
for which the product is available and also offer the option to
purchase alternative products from www.centarb.net which are
available for delivery, and which are by its characteristics the
closest to the products that cannot be purchased.
6. ORDER
AND CONCLUSION OF THE CONTRACT
Products
are ordered by selection, by using the menu and filling out the
online form. The buyer can buy a product both as a registered or
unregistered user. The product is considered to be ordered after the
customer passes the entire order process. Payment
of ordered products can be done by:Credit
card for which www.centarb.net has a contract E-bankingUniversal
payment (payment slip)Cash
on deliveryThe
order is considered received:In
the case of credit card payments - at the time when www.centarb.net
receives confirmed pre-authorization of the customer’s credit card
on the amount of the orderIf
paying via e-banking, payment slip and cash on delivery - at the time
when www.centarb.net receives the order electronically
At
the time the order was received, Centar B will inform the customer
via e-mail that the order has been successfully received and that the
product was successfully ordered.If
the buyer does not receive notification from the previous paragraph,
it is suggested to check:
Is
the message in Junk / Spam folderIs
mailbox fullAre
the items after logging in www.centarb.net in the shopping cart and
if they are not the customer needs to repeat the ordering process.In
the case of credit card payment, contract is considered concluded at
the moment when Centar B receives a confirmed pre-authorization of
the customer’s credit card on the amount of the order and when the
storekeeper confirms that the ordered product is available in stock After
the product has been packaged in stock, Centar B will inform the
customer via e-mail that the product has been bought and sent.In
the case of paying via e-banking and payment slip, the contract is
considered concluded at the time when Centar B receives confirmation
of the paid order.If
the product is ordered, and the payment method is e-banking or a
payment slip, Centar B agrees to reserve the product in stock for a
period of 3 working days, not including Saturday. After the
expiration of 3 working days, Centar B does not guarantee the
availability of the product.
7.
WEB SHOP METHOD OF PURCHASE
By
selecting each product you can see the details - name of the product,
a brief description, price, quantity, and whether it is available in
stock. By choosing a particular product, it is included in the menu
"Shopping Cart".Prices
highlighted next to each product are valid for all forms of payment
and include VAT. By accessing the "Shopping Cart" the
customer gets access to selected products, their quantity and price.
The product included in the "Shopping Cart" is bought by
clicking the button "At the cash register."After
pressing "At the cash register," the customer gets access
to the order form and is required to enter personal data. If
customer’s personal data is different from personal data of the
recipient, the customer is obliged to accurately indicate the data
recipient.The
postage will be indicated next to each product. Postage price is not
included in the product price.
After
receiving the order data, there will be a notice on the screen that
the order has been received. The buyer will then get a separate
notice electronically to the designated e-mail address about the
order receipt.If
the chosen payment is e-banking or payment slip, and www.centarb.net
hasn’t got the product due to lack of goods in stock, the customer
will then be notified within a reasonable period, and Centar B will
refund the paid funds. In
the case of the above payment, the buyer is responsible and bears the
risk for the accuracy and authenticity of submitted data since
www.centarb.net will refund the money in accordance with the
submitted data.
8.
PAYMENT / AUTHORIZATION
All
prices are in the national currency, Croatian kuna (HRK), including
VAT.In
the case of payment via e-banking and payment slip, payment of costs
and / or interbank transactions are not included in the price.
9.
USE OF COUPONS AND DISCOUNTS
Our
Facebook friends and newsletter subscribers occasionally get a coupon
for special promotions, benefits and discounts. If you still do not
receive our newsletter, do not miss your chance and sign up here.The
coupon is usually a word or string of characters. For the calculation
of the discount, type the exact text and / or signs on the voucher,
confirm it - and the discount will be automatically calculated. The
field for entering the coupon is in the "Shopping Cart" in
the third step of the payment process. So, make the most of these
benefits directly before you complete your purchase.
Coupons
can be limited by duration and number of usage. Also, discounts can
be applied only to a single product, on a limited selection of
products or action. All discount rules will be clearly indicated when
sending the coupons. If at any time you get stuck, we will help you,
so do not hesitate to contact us.In
the case of using different discounts, they are not added up because
only one is taken into account.
10. DELIVERY
The
products can be ordered for delivery on Croatian territory, under the
conditions applicable to every area of delivery. Delivery on the
Croatian territory is done through the delivery service selected by
Centar B.The
cost of packaging products is included in the cost of delivery.The
product price does not include delivery, unless it is otherwise
indicated (indication "free delivery").Centar
B undertakes to deliver the ordered product within 15 days of signing
the contract. Delivery is carried out in accordance with the
conditions of use of delivery service, and is considered completed at
the time of product delivery to the delivery service.
If
the product sent to the customer or the recipient returns to Centar B
because the delivery service has failed to deliver the product, the
customer will be informed via e-mail and he will be offered the
following options:That
the ordered product, at the request of the customer by e-mail, is
re-delivered to the address of the buyer or the recipient,To
take the ordered product at Centar B with prior telephone agreement
about the term of takeover.If
the buyer does not respond to an e-mail and chooses one of the
options, the selected product will be sent to the address of the
buyer.When
Centar B delivers the product to the purchaser or recipient, the
customer or recipient is required to sign the receipt, which confirms
that the product is properly delivered.If
the customer refuses to accept ordered goods, Centar B is entitled to
withhold the amount of shipping and other handling delivery costs
according to the delivery price list, from the paid purchase amount.
11. MATERIAL
DISADVANTAGES OF PRODUCTS
Centre
B is responsible for product material defects sold on its website in
accordance with the Croatian legislation, especially the Law on
Obligations. Ordered products are packaged in a way so that they do
not get damaged during ordinary transport / delivery.
If
the item is damaged in transit, we suggest that the buyer does not
accept the product. We kindly ask the customers to contact us as soon
as possible in order to check the status of the package and send a
new one.In
the case of apparent lack of products at shipment, the buyer is not
required to take the product, he/ she can refuse to receive it, and
does not bear the costs of delivery of such products. It is assumed
that the products that were duly received by the customer did not
have a visible defect.
On
receiving the goods, checking the validity of the order depends on
the buyer. The buyer is obliged to compare the received items with
the receipt. If something is missing, the buyer is required to give
written notice to Centar B within eight days, because late claims
will not be considered.By
refusing the receipt, delivery service will return the shipment to
Centar B, noting that the package contains a disadvantage.If
the product has a hidden defect (the defect that could not be
detected by the usual scrutiny when receiving items) that the
customer identified after opening the product - the customer has the
right to unilaterally terminate the contract and get money refund,
exchange of products, eliminating the defect or reduction in price.
12. WRITTEN
COMPLAINTS, RETURN, REPLACEMENT
If
for any reason, the customer is unsatisfied, he can write a complaint
to Centar B, by e-mail: info@estetskicentarb.hr or by written form to
the following address: Estetski Centar B d.o.o., Venuccieve stube 3,
51000 Rijeka.The
buyer is entitled to a legitimate complaint and the return of goods
in the following cases:Delivery
of goods that are not orderedDelivery
of goods that expiredDelivery
of goods with damages that weren’t caused in transport.In
the case of a request for the return of goods for justified reasons,
the customer shall give written notice to Estetski centar B by
e-mail: info@estetskicentarb.hr, phone 051 642 052 or in a written
form to the following address: Estetski centar B d.o.o., Venuccieve
stube 3, 51000 Rijeka.
For
the purpose of early identification of a specific order to which the
customer has a complaint, the customers are asked to specify the
order number, account number or user name. Centar B will confirm the
receipt of the complaint without delay, and the response by
Ar.10.pr.5. of Consumer Protection Act must be received within
fifteen (15) days from the date of complaint receipt.In
the case of justified complaint, the customer has the right to
terminate the contract with a refund or exchange for the correct,
undamaged product.Centar
B will accept the return of damaged or incorrectly delivered goods at
his own expense, if it is determined that the complaint is justified
and that the buyer did not affect the validity, damage or any defect
of the product.In
the case of justified complaints, the cost of replacing the product
with a new product is entirely borne by Centar B.
13.
RIGHT TO UNILATERALLY TERMINATE THE CONTRACT
The
customer may unilaterally terminate the contract within 14 days
without giving any reasons.The
buyer has no right to unilaterally terminate the contract:-If
the subject of the contract are sealed goods that are not suitable
for return due to health and hygiene reasons, if it was unsealed
after delivery,-
If the subject of the contract are items which have been inseparably
mixed with other things due to its nature -
If the subject of the contract are perishable goods whose expiration
date is nearIn
order for the buyer to exercise the right of unilateral termination
of the contract, the buyer must notify its decision before the
deadline and by unambiguous statement sent by post, fax or e-mail,
with the data: customer’s name, address, phone number, fax or
e-mail address.The
deadline for unilateral termination of the contract is 14 days and
begins to run from the date when commodity that is the subject of the
contract has been handed over possession to a customer or a third
party specified by the customer, which is not a carrier.
If
the buyer terminates the contract unilaterally, Centar B is required
to return the money he had received, including the costs of delivery,
without delay, and no later than 14 days from the date the Centar B
goods are returned or after the submission of the evidence that the
goods have been sent back.Refunds
will be made in the same way in which the payment was made. In the
buyer agrees to refund the amount paid otherwise, he bears no cost to
the refund.The
buyer is obliged to delivered or send the items (to the specified
address) without delay, and in any case not later than 14 days from
the date when the customer sent its decision on the unilateral
termination of the contract.
The
direct cost of returning the goods shall be borne by the customer
himself.The
buyer is liable for any impairment of the goods resulting from the
handling of goods, apart from the one necessary to determine the
nature, characteristics and functionality of the goods.The
form for the exchange or return of goods can be downloaded here, you
can send it by e-mail or fax.
14. USE
OF TERMS OF SALE
Using
the Centar B web shop services you accept these Terms of sale. If you
do not agree with the terms, do not use this site or order products.This
website contains information about Centar B products and services and
serve as electronic point of sale - web shop.Centre
B is not liable for any damage resulting from use of this website or
from using the website information for purposes other than their
intended ones.
15. FINAL
PROVISIONS
By
accepting these terms of sale, customer agrees to these conditions
and accepts that they are an integral part of the contract.